Standard 2-man delivery
We will aim to deliver your purchase(s) within 3-5 working days. Once you’ve received your order confirmation by email, you’ll be contacted by our delivery partner. They will confirm the delivery date and a 3-hour time slot with you. If it’s not suitable, you’ll be offered an alternative date.
We will always deliver your mattress and/or bed frame to your room of choice – at no extra cost. You really don’t want to be trying to get a heavy mattress up the stairs on your own – our 2-man delivery service will handle it!
- Delivery is between 08:00 – 18:00 Monday to Friday. Weekend delivery is not available.
- Available for all mattress and bed frame purchases.
- Standard 2-man delivery is free to most UK mainland postcodes. Delivery to a remote postcode is a chargeable and may take longer.
- Remote Area 1: AB, IV, PH, PA, DD (£30 extra).
- Remote Area 2: TR, PL, TQ, CA, TD, EH, G, DG, KA, ML, FK, KY, LL, EX, LD, SA, CF and SY (£25 extra).
- Areas NOT covered: KW, PH35, PA20 (and above), IV16 (and above) plus all of the Northern Ireland postcodes. Delivery can be arranged via a third party for an additional cost (POA).
Pillow or Mattress Protector ONLY purchases
We aim to deliver these products to your door within 3-5 working days. We’ll send you an email with a tracking number in it so you can keep an eye on your delivery. A signature will be required on delivery. If you’re not in, you’ll be able to collect from your local Royal Mail depot.
Old mattress disposal
- Old mattress disposal can be selected at checkout (£40)
- Our delivery partner will arrange to collect this at the same time as delivering your new Idyll mattress. Once removed from your property, it cannot be returned.
Please check our FAQs, contact us via email at firstname.lastname@example.org or give us a call on 0333 220 0242. Full delivery details can be found in our Terms and Conditions.